Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Earrings and other pierced items cannot be returned or exchanged for hygiene reasons unless they are defective.

To start a return, you can contact us at info@oranjo.shop . 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within two to three business days. 

You can always contact us for any return question at info@oranjo.shop .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (Such as personalised items or bulk orders), and earrings for hygienic reasons (even if earrings/hoops still have tags on).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

 

European Union 14 day cooling off period (only) 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Earrings and other pierced items cannot be returned or exchanged for hygiene reasons unless they are defective or faulty. All items must be returned in their original condition, including packaging, within the cooling off period. Faulty items must be within their warranty period.  Postage costs will be refunded on faulty items only

You are fully responsable of shipping the items back to our studio at your own expence. A tracking number is required to start your return process. contact us to start a return or cancelation info@oranjo.shop.

We may withold the refund until we get the item(s) back 

Gold  plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading.  For this reason, the fading of Gold plated items is not considered as a manufacturing fault.

Refunds
Notwithstanding the above, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oranjo.shop.